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San Antonio Deepens Trust With Constituents

GovLoop

Let’s say you launch a constituent engagement initiative and within one year you see a significant rise across various metrics: website hits, comments received and event registrations. San Antonio launched an initiative called SASpeakUp in 2015 to gather better input on the city’s budget and its services. Get the guide.

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The Future Is Customer-Centered

GovLoop

Agencies had their rules, and constituents had to navigate them to get the services they needed. But in 2015, VA set up the Veterans Experience Office to begin to address the way veterans’ needs were met. In 2018, the Office of Management and Budget made VA a lead agency partner to pilot improving CX across the federal government.

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20th anniversary of the blog| Urban revitalization systems thinking's greatest hits: Part two -- not transportation

Rebuilding Place in Urban Space

to fix bad practices, make them democratic instead of just eliminating them ," (2012) (also discusses participatory budgeting) Note that the network concept applies to parks and libraries friends groups, and school PTAs as well. Even neighborhood associations.

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

budget calculations but intentionally set things up so that the broader financial marketplace believed the government had an obligation to never let the two companies default on their debt; 15 this allowed the marketplace to largely ignore measures of GSE financial strength, in particular their capital ratios.

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A Slice of the Trump Budget’s Shrunken Pie for the Needs of Low-Income People

Poverty & Policy

Well, we finally have the full version of Trump’s proposed budget for upcoming fiscal year. These tacks are basically the same as when the administration released its skinny budget preview, except that we now have a shift prompted by a range of cuts to safety net programs that don’t depend on annual appropriations.