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A Decade of Improvement at the Dept. of Veterans Affairs

GovLoop

Ten years ago, when the Department of Veterans Affairs (VA) became one of the first agencies to elevate customer experience (CX) to top priority, leaders created a path toward better serving veterans and their families through improved communications, easier access to information and a focus on restoring veterans’ trust in the agency.

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Leaving Academia With Dr. Julie Ann Ward, Dr. Stephanie Weaver, and Dr. Krista Kurlinkus

Grant Writing Made Easy

When I got my job in 2014, there were 208 tenure-track Spanish positions advertised ; in 2022 there were only 44. My dissertation was on the rhetorics of advocacy in Appalachia, and I knew from my field research that nonprofits in the region could use help with their communications and grant writing. It was the house.

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Public restrooms: single versus multiple-occupant

Rebuilding Place in Urban Space

Early on cities had public restrooms and baths because much of housing did not. As bathrooms became more prevalent in housing and as local government budgets declined and demands increased, provision of public restrooms was one of the first services to be eliminated. This is common for many cities--no public restrooms.

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What is the competitive advantage for the post-covid city? Doubling down on place values

Rebuilding Place in Urban Space

Districts are adept at outbound communications but have struggled to manage inbound messages as communications channels expanded beyond phone calls and mail to include texts and emails that can be sent around the clock, the report said. There are six large city parks.

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Gaps in Parks Master Planning: Part Four | Seasonality, Activation and Public Art as an element of facilities

Rebuilding Place in Urban Space

Sugar House Park, Salt Lake City. Waverly Market Pete Seeger tribute singalong, Columbia Heights Plaza, Washington, DC, 2/1/2014 Sometimes plazas are poorly placed, like Freedom Plaza in Washington, DC, so it often goes unused. Plan for time of day and day of the week sure. Public art in parks and as an element of facilities.

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Proof of Broken Windows theory in Philadelphia and New York City

Rebuilding Place in Urban Space

Broken Windows theory (" Broken Windows: The Police and Neighborhood Safety ," Atlantic Magazine , 1982) posits that communities where there are vacant buildings, litter, abandoned cars etc. communicate that it's okay to commit crime.

Housing 52
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Transit safety and security: Broken Windows theory and reality | and the state of transit safety today

Rebuilding Place in Urban Space

William Bratton, the former police commissioner for New York City, is attributed as the leading proponent of the "Broken Windows" theory of policing (" Broken Windows: The police and neighborhood safety ," Atlantic Magazine ) which posits that visible disorder in communities--vacant windows, abandoned buildings and cars, litter etc.--left