GovLoop

NOVEMBER 8, 2024

Ten years ago, when the Department of Veterans Affairs (VA) became one of the first agencies to elevate customer experience (CX) to top priority, leaders created a path toward better serving veterans and their families through improved communications, easier access to information and a focus on restoring veterans’ trust in the agency.

Communications 98

Communications Housing Government Engagement 98

American City & Country

AUGUST 16, 2024

With a focus on streamlining processes and improving employee retention in the face of hiring challenges, the HR team recognized a strong need to better engage with and provide consistent feedback to employees and managers alike.

Management 94

Management Public Sector Communications Accountability 94

A Library Writer's Blog

JUNE 11, 2024

General technology review : Looking back at the ten-year range, what are the major changes or improvements in library technologies that have occurred since 2014? Since this is a non-peer-reviewed column, there is also an opportunity to engage in new ways or different formats, so creative submissions will also be considered.

Communications 40

Communications Engagement Development 40

Rebuilding Place in Urban Space

SEPTEMBER 30, 2022

The NYC Parks facilities are an absolute illustration of my point that the quality of public facilities (civic assets) communicates whether or not we value the public and the civic commons. Policy and practice in public space management depending on the revitalization health of a community. NYC shows that they do.

Budgeting 52

Budgeting Advocacy Housing Communications 52

Rebuilding Place in Urban Space

AUGUST 9, 2022

Districts are adept at outbound communications but have struggled to manage inbound messages as communications channels expanded beyond phone calls and mail to include texts and emails that can be sent around the clock, the report said. It's the whole talent and knowledge versus regimentation thing. Flickr photo by Chiara Coetzee.

Management 52

Management Nonprofit Parks And Recreation Development 52

Rebuilding Place in Urban Space

MARCH 26, 2024

Waverly Market Pete Seeger tribute singalong, Columbia Heights Plaza, Washington, DC, 2/1/2014 Sometimes plazas are poorly placed, like Freedom Plaza in Washington, DC, so it often goes unused. These spaces go beyond traditional shopping environments, creating a sense of community and excitement around their brand, products, or services.

Parks And Recreation 52

Parks And Recreation Press Release Strategic Planning Engagement 52

Rebuilding Place in Urban Space

NOVEMBER 28, 2023

William Bratton, the former police commissioner for New York City, is attributed as the leading proponent of the "Broken Windows" theory of policing (" Broken Windows: The police and neighborhood safety ," Atlantic Magazine ) which posits that visible disorder in communities--vacant windows, abandoned buildings and cars, litter etc.--left

Security 52

Security Public Safety Implementation Elected Officials 52