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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

“I used to say that people went to an Indiana Bureau of Motor Vehicles office with a box lunch and a copy of ‘War and Peace’ and hoped not to finish both of them before somebody noticed they were there,” Daniels said in a 2015 interview with Reason magazine. In 2019, the average visit time was 13 minutes, 4 seconds.

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Proof of Broken Windows theory in Philadelphia and New York City

Rebuilding Place in Urban Space

Broken Windows theory (" Broken Windows: The Police and Neighborhood Safety ," Atlantic Magazine , 1982) posits that communities where there are vacant buildings, litter, abandoned cars etc. communicate that it's okay to commit crime.

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Design forward trains and streetcars: Haga-Utsunomiya Light Rail and Brightline (plus bonus)

Rebuilding Place in Urban Space

When I first was into the idea of reintroducing streetcars into American cities, I favored re-adopting the heritage streetcar vehicle (" A National Mall-focused heritage (replica) streetcar service to serve visitors is a way bigger idea ," 2013). They don't communicate "design forward."

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Prince George's County Film Festival: developing an ecosystem supporting digital media production

Rebuilding Place in Urban Space

By the time it debuted, a once-modest local community of directors and performers had grown considerably, backed by the county’s film office, which opened in 2013. Image from Boston Magazine. Meetingpoint also develops digital communications platforms for organizations, with a focus on civic participation.

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Leaks And Leadership: What The Era of WikiLeaks Portends For Traditional Theories Of Leader Information Sharing Practices

Public Policy Blog

A good example of this principle at work arose during World War I with the establishment of the Creel Commission, which demanded all book, magazine and newspaper publishers submit war stories to them for review first before sending them to print. Accessed June 16, 2013 from [link]. 11 June 2013. Image: WikiLeaks. References.