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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). In 2019, the average visit time was 13 minutes, 4 seconds. In fact, the effort was led by a former sporting goods executive, who put together a customer service management team.

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Towards a Taxonomy of Disasters

Disaster Planning and Emergency Management

There is currently a move to extirpate the term 'natural disasters' on the grounds that disasters by definition are not natural events (UNDRR 2019, p. For example, business continuity management has a slightly different set of priorities which induces it to change the emphasis among triggering factors (Elliott et al. Necci 2019.

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Downtown St. Paul needs 20,000 more people to thrive | implications for urban revitalization in the post covid city

Rebuilding Place in Urban Space

Also see " What would be a "Transformational Projects Action Plan" for DC's cultural ecosystem ," 2019. The Downtown Public Realm Plan is online now. From DC's Downtown Public Realm Plan.

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To and from origin stations can be difficult: More on the Silver Line and intra-neighborhood transit (tertiary network)

Rebuilding Place in Urban Space

The transit network concept I worked out is based on how Arlington County, Virginia, in their 2005 Trasnportation Plan, defined a Primary and a Secondary Transit Network. Then and now, jitneys (like ride hailing) are often seen as a substitute and competitor to public transit. Tertiary Network concept.

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Public sector customer service and the adoption of cloud technology

Open Access Government - Technology News

Rob Irons, Senior Manager at Hinduja Global Solutions, discusses whether public sector customer service has improved with the adoption of cloud technology. When I think about how things have changed, I have to cast my mind back to 2005 when as a Civil Servant, I co-authored ‘Better Practice Guide- lines for Government Contact Centres.

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Gaps in Parks Master Planning: Part Five | Planning for Public Art as an element of facilities

Rebuilding Place in Urban Space

The Gates, Christo and Jeanne-Claude, Central Park, New York City, 2005 Separately, murals as an element of public art are often used by communities as a way to call attention to a district and move revitalization objectives forward (" 10 new murals added in South Salt Lake for 6th annual Mural Fest ," ABC4).

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Metrorail Silver Line phase two opening this week

Rebuilding Place in Urban Space

Create the DMV Transport Association (" The answer is: Create a single multi-state/regional multi-modal transit planning, management, and operations authority association ") 2. This should have been done as part of BRAC planning, something I first suggested in 2005.) Extending the Yellow Line south on Rte.