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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). In 2019, the average visit time was 13 minutes, 4 seconds. At the time, the average visit to a BMV office lasted 30 minutes, but Daniels knew that it often took (and felt) much longer. “I

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Downtown St. Paul needs 20,000 more people to thrive | implications for urban revitalization in the post covid city

Rebuilding Place in Urban Space

Also see " What would be a "Transformational Projects Action Plan" for DC's cultural ecosystem ," 2019. The Downtown Public Realm Plan is online now. From DC's Downtown Public Realm Plan.

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To and from origin stations can be difficult: More on the Silver Line and intra-neighborhood transit (tertiary network)

Rebuilding Place in Urban Space

The author makes the point that it's not easy to get from his house to a subway station, especially for trips to the airport, which include luggage. The transit network concept I worked out is based on how Arlington County, Virginia, in their 2005 Trasnportation Plan, defined a Primary and a Secondary Transit Network.

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How Xavier University of Louisiana’s migration to AWS is creating a “technology renaissance”

AWS Public Sector Blog

University leaders knew that housing important data onsite in servers left the university vulnerable to a complete shutdown in the event of a power outage or hurricane. The university IT infrastructure had not been updated or improved since Hurricane Katrina in 2005.

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Current GSE Guarantee Fees Are Too Low to Be Consistent with Regulatory Capital: Does This Mean a Large Increase Is Coming?

The Stoop (NYU Furman Center)

The average guarantee fee (G-fee) of Freddie Mac and Fannie Mae, the two government-sponsored enterprises (GSEs), who currently finance about half of the nearly $13 trillion of outstanding first-lien single-family mortgages in the country, 1 is among the most closely-watched numbers by housing finance policymakers and the mortgage lending industry.

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Eastern Market DC's 150th anniversary last weekend | And my never realized master plan for the market

Rebuilding Place in Urban Space

In 2005, I served on the advisory committee for the International Public Markets Conference which covered both DC and Baltimore that year, led a tour, etc. I stepped down when we moved to Salt Lake in late 2019, although I thought at the time somehow I'd be maintaining residences in both places. Master Plan contract, 2019.

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Crain's Chicago Business: Crain's Forum on Rebranding Chicago

Rebuilding Place in Urban Space

One of my earliest pieces " Town-City branding or "We are all destination managers now" " (2005) was later expanded into the concept of a city's elected officials and stakeholders are its brand managers in commercial district revitalization framework plans I wrote in 2008 for Cambridge, Maryland, and Brunswick, Georgia. Downtown brings $2.3