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Indiana BMV Builds on Three Pillars to Drive up CX

GovLoop

When Mitch Daniels took office as Indiana’s Governor in 2005, one of the top items on his agenda was reforming the Bureau of Motor Vehicles (BMV). In fact, the effort was led by a former sporting goods executive, who put together a customer service management team. The team cut the online prices $5.00

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Parking space requirements, car versus moped, Harmon's Supermarket Brickyard, Salt Lake City

Rebuilding Place in Urban Space

Also see: -- " Further updates to the Sustainable Mobility Platform Framework ," 2018 There's been a lot of reporting of late on communities reducing parking requirements, and a new book by Henry Grabar (" Book Review: 'Paved Paradise,' by Henry Grabar ," New York Times). But Donald Shoup's High Cost of Free Parking was published in 2005.

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2023 Year-End Boxscore Charts, Billboard Magazine

Rebuilding Place in Urban Space

I argued it would have happened anyway. said "no, the Arena has had significant impact." The reality is that he was right (" More sports: sports-anchored entertainment districts and LA Live." I was too parochial. Look at all the people going to a San Francisco Giants baseball game, and taking transit. Mike Kepka, San Francisco Chronicle, 2002.

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Desperate times sometimes lead to a more marketing-oriented guise: WMATA/Metrorail | Bonus: WMATA's financial crisis

Rebuilding Place in Urban Space

Now a goodly amount of that is encapsulated in " Branding's (NOT) all you need for transit " (2018), but old pieces like " Making Transit Sexy " (2005), make the point too, less sophisticatedly. First, in the early years of the blog I wrote a lot of pieces about transit marketing and doing a better job of it.

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To and from origin stations can be difficult: More on the Silver Line and intra-neighborhood transit (tertiary network)

Rebuilding Place in Urban Space

The transit network concept I worked out is based on how Arlington County, Virginia, in their 2005 Trasnportation Plan, defined a Primary and a Secondary Transit Network. The solution is shuttle/jitney service to and from stations, rather than building more parking. Tertiary Network concept. I extended the concept to multiple scales.

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Denver and Rio Grande Rail Trail in Davis County, Utah: a great foundation, full of (missed) opportunity

Rebuilding Place in Urban Space

It's an old rail corridor that was acquired by the Utah Transit Authority (" From rails to trails ," Deseret News , 2005) and is a joint project with the communities it passes through. I rode this trail the other day. As a trail it's nice, although it could use more trees. That part was cool.

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20th anniversary of the blog| Urban revitalization systems thinking's greatest hits: Part two -- not transportation

Rebuilding Place in Urban Space

. -- " Lack of a system breeds more of the same: Source Theater, Washington DC, up for sale 2006, 2024 ," (2024) -- " The town (or place) that art saved(?):